Easily book in-person visits and telemedicine appointments anytime, from any device. TrustCare connects patients, providers, and care teams through a secure, intuitive scheduling experience designed for modern US healthcare.
See real-time availability, receive timely reminders, and keep your care on track without spending time on hold or navigating confusing portals.
95%
patient satisfaction with booking experience
24/7
self-service scheduling from any device
Today at TrustCare
Next available primary care
Today, 3:15 PM
Video or in-person
Average time to book
Under 60s
From phone or desktop
Patients checked in today
482
No-show reduction
-32%
TrustCare was created by clinicians, nurses, and technologists who saw first-hand how difficult it can be for US patients to book hospital appointments and follow-up visits. Long call center hold times, confusing portals, and disconnected systems make an already stressful moment even harder.
Our mission is to remove those barriers by offering a single, intuitive appointment experience that respects patients' time and supports providers' workflows. Every interaction is designed to be clear, compassionate, and aligned with how modern hospital teams operate.
Today, TrustCare powers scheduling for multidisciplinary clinics, community hospitals, and academic medical centers across the United States, helping care teams coordinate visits, manage telemedicine, and keep patients informed at every step.
Designed around real hospital workflows
From registration to discharge, TrustCare seamlessly connects appointment scheduling with your existing EHR, call center, and telemedicine tools so staff can focus on care instead of software.
TrustCare brings together intuitive self-service scheduling with the operational controls hospital teams rely on. The result is a calmer experience for patients and a more predictable day for clinicians and staff.
Patients can book, reschedule, or cancel appointments in just a few taps, without navigating complex menus or calling the hospital during business hours.
Live schedule views ensure that patients and staff always see accurate appointment slots by provider, location, and visit type, reducing double-booking and manual work.
Automated SMS and email reminders keep patients informed about upcoming visits, preparation instructions, and follow-up tasks to help reduce no-shows.
Secure video visits are built directly into the scheduling experience, allowing patients to choose virtual care when clinically appropriate and convenient.
Integrated eligibility checks help patients confirm coverage details before they book, improving financial transparency and reducing surprises on the day of care.
TrustCare is built to improve the entire appointment journey, from first search to follow-up. Hospitals using our platform see measurable results within the first few months of go-live.
95%
Patient satisfaction with scheduling
32%
Reduction in no-show rates
1.8h
Average time saved per scheduler per day
120+
Hospitals and clinics supported across the US
Every appointment is more than a time slot. It is a moment of trust between patients and care teams. TrustCare helps hospitals honor that trust by making access to care simpler, clearer, and more reliable.
Danielle, Cardiology Patient
Before TrustCare, booking a cardiology follow-up meant waiting on hold during my workday. Now I can see my cardiologist's real-time availability, choose a video visit, and receive clear reminders so I never miss an important appointment.
Outcome
Danielle has completed 100% of her recommended follow-up visits over the past 12 months, improving medication adherence and peace of mind.
Marcus, Orthopedic Surgery Patient
TrustCare kept every step of my surgery journey organized. I received pre-op instructions by text, reminders about fasting, and easy options to reschedule physical therapy visits when my schedule changed.
Outcome
Marcus used automated reminders and self-service rescheduling to stay on track with post-op physical therapy, contributing to a faster recovery.
Dr. Alvarez, Hospitalist
From a provider perspective, TrustCare helps our team anticipate the day. My inpatient follow-up clinic schedule is more balanced, and the system flags patients who may benefit from telemedicine, which is especially helpful for those with transportation barriers.
Outcome
The hospitalist service saw a 24% increase in kept follow-up visits, with fewer last-minute gaps in the clinic schedule.
TrustCare has grown alongside hospitals and clinics that believe access to care should feel clear, compassionate, and predictable. Our roadmap continues to be shaped by front-line teams and patient feedback.
2016
TrustCare concept begins
A team of hospital leaders and health IT specialists in the US Midwest came together to redesign how patients book appointments, starting with in-depth interviews with patients and front-desk staff.
2018
First hospital go-live
TrustCare launched at a 300-bed community hospital, delivering a 21% reduction in call volume within six months and laying the foundation for our scalable platform.
2020
Telemedicine expansion
In response to rapidly changing care needs, TrustCare introduced integrated video visit scheduling and virtual waiting rooms to support safe, continuous access to care.
2022
National growth
Health systems across the US adopted TrustCare to coordinate appointments across specialty clinics, outpatient surgery centers, and diagnostic imaging locations.
2024
Experience-first enhancements
New accessibility, multilingual options, and smarter reminders help make the scheduling experience more inclusive, predictable, and reassuring for every patient.
TrustCare is used every day by nurses, physicians, call center teams, and patients across the US. Their feedback drives our roadmap and keeps us focused on what matters most: timely, connected care.
“TrustCare has transformed how our patients interact with our hospital. The platform is intuitive, and the reduction in missed appointments has been significant.”
Karen Mitchell
Chief Nursing Officer, Regional Medical Center
“Our scheduling team finally has a system that reflects the complexity of real hospital schedules while still being easy for patients to use.”
James Carter
Director of Patient Access, Urban Health System
“The combination of telemedicine options and clear reminders is especially powerful for our rural patients who face transportation challenges.”
Dr. Priya Rao
Primary Care Physician
“We see TrustCare as a true partner in redesigning the patient experience, not just another software vendor.”
Michael Lee
Chief Medical Information Officer
Accredited and partnered with:
Connect with our team to see how TrustCare can fit into your hospital's existing systems and workflows. We will walk you through real-world use cases for patient access, specialty clinics, and telemedicine.
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