About TrustCare
TrustCare began with a simple belief: patients should not have to fight through complex systems to reach the care they need. Our founders brought together decades of experience in hospital operations, clinical practice, and healthcare technology to redesign appointment scheduling from the patient's perspective.
We listened to call center staff overwhelmed by phone lines, patients frustrated by portal logins, and clinicians whose schedules felt chaotic. Those conversations shaped a platform that is intentionally calm, clear, and supportive, whether you are booking a first-time consult or coordinating a series of specialty visits.
Today, TrustCare supports hospitals and clinics in diverse communities across the United States. We continue to collaborate closely with our customers to ensure the platform reflects real-world workflows, regulatory expectations, and the evolving needs of patients and providers.
Mission and commitment
TrustCare exists to make access to hospital care as simple and reassuring as possible. We measure our success not only in operational gains but in the quiet moments when a patient feels seen, supported, and confident about their next step in care.
Compassion at the center
Every feature, from reminder language to rescheduling flows, is designed to acknowledge that seeking hospital care can be stressful. We aim to replace friction with clarity and empathy.
Partnership with care teams
We collaborate closely with nurses, physicians, schedulers, and administrators to ensure that TrustCare supports real-world workflows, regulatory requirements, and quality goals.
Thoughtful technology
Our engineering team balances modern cloud scalability with the security, privacy, and reliability standards that US hospitals expect from core clinical systems.
A timeline of patient-centered innovation
TrustCare has grown alongside hospitals and clinics that believe access to care should feel clear, compassionate, and predictable. Our roadmap continues to be shaped by front-line teams and patient feedback.
2016
TrustCare concept begins
A team of hospital leaders and health IT specialists in the US Midwest came together to redesign how patients book appointments, starting with in-depth interviews with patients and front-desk staff.
2018
First hospital go-live
TrustCare launched at a 300-bed community hospital, delivering a 21% reduction in call volume within six months and laying the foundation for our scalable platform.
2020
Telemedicine expansion
In response to rapidly changing care needs, TrustCare introduced integrated video visit scheduling and virtual waiting rooms to support safe, continuous access to care.
2022
National growth
Health systems across the US adopted TrustCare to coordinate appointments across specialty clinics, outpatient surgery centers, and diagnostic imaging locations.
2024
Experience-first enhancements
New accessibility, multilingual options, and smarter reminders help make the scheduling experience more inclusive, predictable, and reassuring for every patient.
The team behind TrustCare
Our team combines clinical expertise, hospital operations experience, and modern software engineering. We share a commitment to building tools that feel calm, reliable, and respectful of the work that happens across hospital floors every day.
Dr. Elena Thompson
Co-Founder & Chief Medical Officer
Board-certified internist with 15 years of experience in academic medical centers, focused on improving care coordination and patient access.
Marcus Nguyen
Co-Founder & Chief Product Officer
Former hospital operations leader who has led large-scale scheduling and EHR optimization initiatives across multi-site health systems.
Sophia Martinez
VP of Engineering
Technology leader with deep experience in building secure, high-availability platforms for regulated industries, including healthcare and finance.
Aaron Patel
Director of Patient Experience Research
Human-centered design specialist who leads patient interviews and usability testing to ensure TrustCare reflects the voices of real users.
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