Services and capabilities
TrustCare brings together everything hospitals need to offer a modern, patient-friendly appointment experience. From self-service booking to telemedicine and insurance checks, each capability is designed to work together without adding complexity for staff.
Below is a closer look at the core services we provide to hospitals and health systems across the US.
User-Friendly Scheduling
An accessible booking experience that works seamlessly on smartphones, tablets, and desktops. Patients can choose providers, locations, and visit types with clear guidance at each step.
Real-Time Availability
Live connections to your scheduling systems give patients and staff accurate visibility into open slots, blocked times, and provider preferences.
Patient Notifications
Configurable SMS, email, and voice reminders reduce no-shows and help patients prepare for appointments with tailored instructions.
Telemedicine Options
Secure video visits that are tightly integrated into appointment scheduling, so telehealth fits naturally into clinical workflows.
Insurance Integrations
Real-time eligibility checks and simple coverage summaries that help patients understand benefits before they arrive.
How TrustCare fits into your workflows
TrustCare is designed to respect both patient choice and hospital protocols. From intake to follow-up, we align with clinical pathways while giving patients more control over how and when they receive care.
Step 1
Discover
Patients search for services, browse providers, and review locations in plain language, with clear filters for visit type, language preferences, and accessibility needs.
Step 2
Select
Real-time availability surfaces appointment slots that fit patient and provider preferences, including in-person and telemedicine options.
Step 3
Confirm
Patients review preparation instructions, confirm insurance details, and choose how they prefer to receive reminders before finalizing.
Step 4
Engage
Automated notifications, wayfinding details, and virtual waiting room tools help patients arrive prepared and on time, whether they are visiting in person or joining from home.
Benefits for your organization
Hospitals choose TrustCare because it aligns patient access improvements with measurable operational outcomes. Our customers report benefits such as:
- Shorter call center wait times and more time for complex patient needs.
- More balanced provider schedules, with fewer last-minute gaps.
- Improved patient preparedness thanks to consistent, clear instructions.
- Greater use of telemedicine where clinically appropriate, especially for follow-up visits.
- Better visibility into access metrics, such as time-to-next-available visit and no-show trends.
Built with