Success stories

Behind every metric is a patient, a care team, and a community. These case studies highlight how TrustCare helps hospitals and clinics deliver more reliable, accessible care while making everyday work feel calmer and more predictable.

Case study

Community hospital reduces no-shows by 35%

A 220-bed community hospital in the Midwest struggled with high outpatient no-show rates, especially for follow-up appointments and imaging visits.

Impact

Within nine months of implementing TrustCare, the hospital saw a 35% reduction in no-shows and a more predictable daily schedule for clinicians.

How TrustCare helped

By combining patient-friendly reminders with self-service rescheduling and telemedicine options where appropriate, patients had more flexibility without needing to call the hospital. Clinic staff gained clearer visibility into upcoming schedules and openings they could offer to other patients.

35%

No-show reduction

Case study

Urban health system shortens time-to-next-available visit

A multi-hospital system in a large US city wanted to improve access to primary care and specialty visits, particularly for new patients.

Impact

Using TrustCare's real-time availability and waitlist tools, the system reduced median time-to-next-available visit by 8 days across key specialties.

How TrustCare helped

Centralized visibility into slots across locations allowed schedulers and patients to find sooner appointments without compromising provider preferences or clinic rules.

8

Days saved to next visit

Case study

Rural clinic expands telemedicine reach

A rural clinic network needed a way to offer reliable telemedicine visits for patients who faced transportation and childcare barriers.

Impact

TrustCare enabled a 120% increase in telemedicine appointment volume while maintaining high patient satisfaction scores.

How TrustCare helped

By making telemedicine a first-class option in the scheduling flow and pairing it with clear technology instructions, the clinic helped more patients stay connected to their care teams without long drives.

120%

Telemedicine growth

Outcomes that matter

TrustCare is measured against real-world outcomes for patient access, operational efficiency, and clinician experience. Our customers share these aggregate results from the first year of partnership.

4.8/5

Average patient satisfaction with scheduling

120+

Hospitals and clinics using TrustCare

2M+

Appointments coordinated annually

22%

Average reduction in call center volume

Trusted by patients and care teams

TrustCare is used every day by nurses, physicians, call center teams, and patients across the US. Their feedback drives our roadmap and keeps us focused on what matters most: timely, connected care.

“TrustCare has transformed how our patients interact with our hospital. The platform is intuitive, and the reduction in missed appointments has been significant.”

Karen Mitchell

Karen Mitchell

Chief Nursing Officer, Regional Medical Center

“Our scheduling team finally has a system that reflects the complexity of real hospital schedules while still being easy for patients to use.”

James Carter

James Carter

Director of Patient Access, Urban Health System

“The combination of telemedicine options and clear reminders is especially powerful for our rural patients who face transportation challenges.”

Dr. Priya Rao

Dr. Priya Rao

Primary Care Physician

“We see TrustCare as a true partner in redesigning the patient experience, not just another software vendor.”

Michael Lee

Michael Lee

Chief Medical Information Officer

Accredited and partnered with:

Joint Commission–aligned workflowsHIPAA-compliant infrastructureLeading US EHR integrations

Interested in seeing similar results at your organization?

We would be glad to share more detailed case studies that align with your hospital size, specialties, and patient population.

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